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Use Rules to Forward Messages

You can use inbox rules to automatically forward or redirect messages sent to your mailbox to another folder or account. This is useful if you won’t be checking your primary mailbox and want to be able to read and respond to messages from another account.

Note: University policy prohibits the automatic forwarding of University email to non-University email accounts.

TIP: It's recommended to setup and configure rules via Outlook Web App.

Organize and Manage Your Personal Inbox

Check out Microsoft Help for more including Organize Email Folders and Use Email Rules.

Organize and Manage Shared Email Inbox

WVU ITS Help offers information for Setting Automatic Replies for Shared Email Accounts. Check out Microsoft Help for more including Manage and Organize Outlook and Search and Filter Email.


If you have problems with email filters and rules in Outlook, please contact the ITS Service Desk and submit a service request ticket online or by way of  email or phone at 304-293-4444 or 877-327-9260.

How Can I Learn More?

Please refer to the links below for more information about using Outlook rules and filters.