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Multi-Factor Authentication

Multi-factor authentication (also known as "two-factor authentication") is a process that provides a second layer of security besides your password when logging into online resources. It requires you to confirm your identity with two things – something you KNOW and something you HAVE. You must PROVE IT’S YOU to access many critical systems containing sensitive and private data, including but not limited to Office 365, CleanSlate, Portal, SEI and much more.

The simple online process to enable two-factor on your smart phone takes about two minutes. Download the free Duo Mobile app from your app store. Then activate your account by visiting login.wvu.edu, clicking the “My Login” button and following the instructions. You’ll find detailed instructions, a helpful FAQ and more at twofactor.wvu.edu.

Tip: To keep your secure login active during your workday, select "Remember me for 1 day" at the 2-Factor Authentication screen.

Tip: Print a list of bypass codes. This is an option at the login.wvu.edu website. Keep this printout in your wallet as a backup way to access online resources in case you forget to bring your smartphone, tablet or Duo device to work.

If you have questions about multi-factor authentication or problems getting your device set up, please contact the Information Technology Services Service Desk at 304-293-4444, 877-327-9260 or ITSHelp@mail.wvu.edu.

Additional Resources:
Generate Printable Bypass Codes - This will invalidate old codes.
View Configured Devices
Add a Hardware Token
Two-Factor Authentication (Duo) Articles
Duo Two-Factor Authentication FAQ
Duo Two-Factor Authentication Support
Prove It's You

Informational Videos from ITS:
Enroll in Two-Factor Authentication at WVU and Two-Factor Authentication at WVU